Feedback Archives - BAs Without Borders

June 6, 2019 In Business Analysis, Customer Service, Customer Service, Feedback, Leadership By Heather Mylan-Mains

3 Ways to Provide Excellent Customer Service and Put Your Customer First

I know most of us respond to excellent customer service with repeat business. Recently I was the recipient of some poor customer service that ended with me never wanting to come back. I know I am not unique in this experience, you likely have had

September 5, 2018 In Feedback, Gratitude By Heather Mylan-Mains

Mastering the Art of Feedback pod cast

I talk about feedback often. Feedback is a gift. Its a gift we need to learn how to give and to receive. Check out my conversation with Dave Sobe on mastering the art of feedback in his latest podcast episode: http://masteringbusinessanalysis.com/mba166-mastering-the-art-of-feedback/

November 9, 2016 In Business Anlaysis, Critical Thinking, Feedback, Leadership By Heather Mylan-Mains

Feedback, it is What Matters

Feedback is such an interesting concept. I have been thinking critically about it for months. I have learned a lot and my viewpoint on feedback has changed. I realized that much of the ‘feedback’ I have given or received is not feedback at all. It’s

3 Ways to Provide Excellent Customer Service and Put Your Customer First

Mastering the Art of Feedback pod cast

Feedback, it is What Matters

Feedback, it is What Matters